Overview
Pickup and Return Service with Defective Media Retention offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes pickup, offsite repair, materials and parts, labor, and return shipping costs. When dealing with defective storage media, you maintain control of your sensitive data.
Benefits
Enjoy door-to-door service: Flexible shipment options
Reduce your costs: For products in non-critical environments, Pickup and Return Service offers a reliable, lower-cost alternative to onsite support.
Get high-quality support: HP’s expert technicians have the tools and resources to repair your equipment properly.
Stay in control of your data: You retain possession of failed storage media, so you can securely dispose of or archive it in a way that helps meet your security standards or industry requirements.
Features
Remote problem diagnosis and telephone support
Prepaid shipment to HP repair center
3-5 business day offsite repair
Prepaid return shipment
Defective Media Retention
| Service Type: | Pickup and return |
| Eligible Options: | Defective media retention |
| Duration: | 3 years |
| Response time: | Repaired within 3-7 business days |
| Coverage window: | Standard workdays - 9 hours |
| Place of service: | Offsite |
| Service method: | Depot repair |
| Logistics options: | Courier pick up and return |
| Warranty coverage: | In warranty |
| Care Pack type: | Electronic |
| UNSPSC code: | 81111812 |
